Our team
Technical Account Manager (TAM)
Interview
Pere Matarin is one of our Technical Account Managers at Tappx. The essential skills for his job, according to his opinion, are good communication and teamwork. Let’s chat with him to find out more.
Answer: I entered the programming industry after having studied a DAM (Multiplatform Application Development) course. Once in that course, I stumbled upon Tappx to do my internship. I could enter as an intern until the internship contract was over and finally I entered as a Backend Developer.
A: The best part of being a TAM is the control you have over your accounts. By coordinating with the Account Manager, the control is much more precise and you can be aware of any changes to react as quickly as possible.
A: The most important is:
A: A few months ago I was in charge of a web project that at first was hard to get the rhythm and the way to manage it, but little by little and with the help of colleagues I have been able to take a little more control. For me, a job well done is when other people are able to recognize it.
A: To organize my day-to-day I personally use lists. I create notepads where I write down what I think is the highest priority for the day, and in what order and I get an idea of the approximate time I can take to accomplish each section. Once the list is done, every morning we have a meeting at 9 am to review priorities and coordinate with the team and then we change the order or add new priorities.
A: The future is quite uncertain in my opinion. You can only look into the near future in the technology industry because it is constantly moving and changing. You always have to be prepared for anything. Even the smallest change can lead to a much bigger one that affects on a larger scale.
A: In our day-to-day work I usually send about 3 emails per day as most of my work is focused on support and development.
A: Redmine, no doubt, since that is where issues are managed, responded to and prioritized. Although it is also worth mentioning that Google Meet is widely used.
A: The first thing I think is to disconnect. 8 hours in front of a screen is enough and it is not good to saturate the mind all day long. Leaving screens away and going out to get some fresh air is always a good idea.
A: To help my family and be able to share what I earn to improve the quality of life of the people I love. Once that is done, to become independent without being tied to a mortgage.
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